Returns & Refunds

We hope you love your PDL Studio piece. Every item is thoughtfully designed and handcrafted in Bali in small batches.

We understand that sometimes something may not feel quite right once it arrives. If you would like to request a return, please email us at hello@pdlstudio.com. We will be happy to guide you through the process.

Returns

You may request a return within 14 days of receiving your order.

Once your return has been approved, the item must be sent back within the following 14 days. Please do not send anything back before contacting us, as we need to provide you with the correct return address and customs instructions.

To be eligible for a return, your item must:

• Be unworn apart from trying it on
• Be unused, unaltered and undamaged
• Be returned with its original packaging
• Show no signs of wear, scratches, perfume, creams, chemicals or other damage
• Be sent using a tracked shipping service

We strongly recommend using an insured shipping service. PDL Studio cannot be responsible for returned parcels that are lost or damaged in transit.

Return Shipping

For change-of-mind returns, customers are responsible for arranging and paying for the return shipping.

We do not provide prepaid international return labels. As our pieces are shipped from Bali, international return shipping costs can vary depending on the destination and courier.

Original shipping costs are non-refundable unless a refund is required under the consumer laws applicable to your order. Where required, only the cost of standard delivery will be refunded. Any additional cost for express or upgraded delivery will not be refunded.

International Exchanges

We do not currently offer direct exchanges for international orders.

If you would like a different item, size or finish, you can return the original item for a refund and place a new order through our website.

For orders within Indonesia, please contact us at hello@pdlstudio.com and we will do our best to help, depending on availability.

Refunds

Once your return has arrived, we will inspect the item and let you know whether the refund has been approved.

Approved refunds will be returned to the original payment method within 14 days of receiving the returned item. Please allow additional time for your bank, credit card company or payment provider to process the refund.

If an item is returned with signs of wear, damage, alteration or use beyond what is reasonably necessary to inspect it, the refund may be reduced or declined where permitted by applicable law.

Damaged, Faulty or Incorrect Items

We carefully inspect every piece before shipping, but if your order arrives damaged, faulty or incorrect, please contact us at hello@pdlstudio.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs or a short video showing the item and the packaging

This helps us understand what happened and find the best solution for you.

If the item is confirmed to be damaged, faulty or incorrect, we will offer an appropriate repair, replacement or refund. PDL Studio will cover reasonable return or replacement shipping costs in these cases, in accordance with applicable consumer law.

Please do not arrange a return before receiving instructions from us.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes or courier handling fees when they arrive in the destination country.

These charges are determined by local authorities and are paid directly to customs or the courier. They are not collected by PDL Studio and cannot be refunded by us.

Customers may contact their local customs authority to ask whether any duties or taxes can be reclaimed following a return.

For international returns, the parcel must be clearly declared as “Returned merchandise” and include the original order number and invoice. Please do not declare the return as a gift or as a new commercial sale.

Following our return instructions is important, as incorrectly declared parcels may be delayed, rejected or charged additional customs fees.

Personalized and Custom-Made Pieces

Personalized, engraved, bespoke or specially altered pieces cannot be returned because of a change of mind.

This includes pieces that have been customized specifically for you, such as custom engraving, a specially requested length or a one-of-a-kind design.

This does not apply if the customized item arrives damaged, faulty or different from what was agreed.

Order Cancellations

Please contact us at hello@pdlstudio.com as soon as possible if you would like to cancel or change an order.

We will always do our best to help. However, once production has started or the order has been prepared or shipped, it may no longer be possible to cancel or change it.

Wholesale Orders

Wholesale and stockist orders are subject to separate wholesale terms and are not covered by this retail returns policy.

For questions about a wholesale order, please contact us at hello@pdlstudio.com.

Questions?

We are a small family-run brand and are always happy to help.

For return requests or questions, please contact:

hello@pdlstudio.com

This policy does not affect any rights you may have under applicable consumer law.

Thank you for supporting thoughtful, small-batch jewelry handcrafted in Bali.